基于模糊质量功能展开的服务外包供应商选择的评价模型及应用

doi:10.3969/j.issn.1007-2861.2014.02.018

Abstract

Abstract: Service outsourcing is advantageous to adjust the industrial structure and increase market competitiveness, and vendor selection is a critical link from service outsourcing. This paper establishes a model of vendor selection in service outsourcing based on the method of fuzzy quality function deployment (QFD). According to the practical demand of the service outsourcer, an evaluating indicator system of service outsourcing vendor is built up. Representatives of the outsourcer give the fuzzy weights to those evaluating indicators. The relevance of vendors and indicators is graded by external experts. Further, the vendors of service outsourcing are ranked using a method of integrating fuzzy weighted average and fuzzy expected value operator to help the outsourcer make a selection
decision. An empirical case is presented to show feasibility and practicability of the model.

Key words: evaluating indicator system, fuzzy, quality function deployment (QFD), service outsourcing

CLC Number:

F 202

DONG You-de, LI Qin-zhu. Vendor selection of service outsourcing based on fuzzy quality function deployment[J]. Journal of Shanghai University（Natural Science Edition）, 2015, 21(2): 267-274.

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Vendor selection of service outsourcing based on fuzzy quality function deployment

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