基于SERVQUAL 模型的商圈服务质量模糊综合评价

陈以增, 于齐

Fuzzy Comprehensive Evaluation of Service Quality of Trade Area Based on SERVQUAL Model

CHEN Yi-zeng, YU Qi

上海大学学报(自然科学版) . 2014, (3): 296 -303 . DOI: 10.3969/j.issn.1007-2861.2014.02.011